Teaching Chemistry Frequently Asked Questions

1. How are the videos in the eLearning Teaching Chemistry Video series categorized?

There are 126 eLearning video packages available for purchase and viewing over the Internet. The video packages cover the entire chemistry curriculum and are organized into 29 major topic areas, such as atomic and electron structure, chemical reactions, kinetics, electrochemistry, etc.

Each video package is very specific, focusing on a key principle or concept within the major topic area. For example, there are six different video packages available for kinetics: Introduction to Reaction Rates, Rate Laws, Effect of Temperature on Reaction Rates, Catalysis, Activation Energy, and Reaction Pathways.

2. How do I purchase and start watching videos?

Simply click on the Purchase/Buy Viewing Passes button on this site and purchase a video viewing pass using your credit card. Then, to select and view a video available from a major topic area, go to the View Chemistry Video Topics page and click on a topic. That will bring you to a page with a listing and description of each video package. Select Watch Package Now for the video you choose and apply your viewing pass code.

3. How long is each video package?

Each product is 30–50 minutes in length and contains an average of four episodes or chemistry lab activities.

4. How long may I view my purchased video packages?

Each viewing pass gives you unlimited, 24/7 access to a video package for 60 days, starting from the time you actually begin to watch the video!

5. Where can I see a history of my viewing pass codes?

After you log in to the eLearning site, you will find your viewing pass codes in the My Account section.

6. Can I watch the video episodes in multiple locations?

Yes, you can watch the videos from any computer with a high speed Internet connection. Simply log into your account on the eLearning site and you have access to videos you are Currently Viewing as well as the opportunity to select from your Future Viewing list or from the View Chemistry Video Topics page.

7. When I select a sample video or a purchased video package it will not play. What's wrong?

The Flinn eLearning Video Series has been developed to provide an optimal viewing experience over the internet. For best performance, detailed system requirements are listed below. Please confirm that your operating system meets the minimum requirements and you have the proper version of Adobe Flash Player to ensure best performance.

8. Why does the video episode I am watching keep pausing or freezing?

The type of computer you are using, your Internet download speed, your wireless connection speed if using a wireless connection, the resolution settings for your monitor, and whether you choose to view the videos in full-screen mode will all influence the viewing experience. In addition, you may experience variations in the speed of video streaming during times of peak Internet usage. These videos have been developed so that these types of interruptions should be minimal under normal conditions with the proper equipment and settings.

9. Why aren’t the videos I have watched appearing in the Previously Viewed Packages area of my library?

Once you have purchased and started viewing a video package, you will see your videos in the Currently Viewing section in My Library. These videos only move to Previously Viewed Packages once your 60 day viewing period is completed for that video package.

10. Is CEU credit available for the Teaching Chemistry™ eLearning Video Series?

Flinn Scientific is working with states to help you be able to obtain CEU credit for watching the video packages in the Flinn Scientific Teaching Chemistry™ eLearning Video Series. More information on how to earn CEU credit for your state will be available on this Web site beginning May 1, 2009.

11. Can I buy a viewing pass for someone else?

You certainly can! What a great gift for a colleague! Once you create an account and log in you will be able to purchase viewing passes. Once you see those viewing passes in your account you may simply provide the key code to your colleague for their use. Once they have applied the key code to their chosen video package, the video package will appear in their My Library section, and you will see the Viewing Pass Key Code information activation in your My Account. Once the key code is assigned to a video by a user, it is unavailable to anyone else.

12. Can I print extra copies of the PDF handouts out to distribute?

The PDF handouts are a part of the specific video package and are intended solely as support materials for the user of the video package. If you wish to distribute copies you must receive written permission from Flinn Scientific, Inc.

13. I just bought a package and cannot locate the PDF’s which I expected to accompany the purchase?

The PDF support material will appear under the appropriate episode title in the Currently Viewing section of your My Library after your have watched the video.

14. I forgot my password. How do I login?

Simply click on the Forgot Password button on the login screen. Enter your email address in the box provided on the Forgot Password page. An email with a link to reset your password will be sent to your email account.

15. After I watch the video, if I have a question who can help me?

Flinn is always available to help teachers with any questions they may have. If you are a teacher with a technical question about the demonstration, please call our customer service team at 1-800-452-1261 between 7:30 – 5:00pm central time.

Processors	Pentium PC, 500 MHz or better
RAM	512 MB+
Screen Resolution	1024 x 768 or higher
Color Depth	High Color, 16 Bit millions
Bandwidth	128 Kbps download, dedicated broadband or faster
Video Player	Flash Player 9.0.115.0 or above required for movie player Visit http://get.adobe.com/flashplayer/ to download.

PC Requirements	Mac Requirements
Operating System Windows 2000, XP and above	Operating System 10.4 and above
Browser Internet Explorer 6.0 - 7.0 Firefox 2.0+	Browser Safari 2.0+ Firefox 2.0+