Frequently Asked Questions

1. How are the videos in the eLearning Teaching Chemistry Video series categorized?

There are 126 eLearning video packages available for viewing over the Internet. The video packages cover the entire chemistry curriculum and are organized into 29 major topic areas, such as atomic and electron structure, chemical reactions, kinetics, electrochemistry, etc.

Each video package is very specific, focusing on a key principle or concept within the major topic area. For example, there are six different video packages available for kinetics: Introduction to Reaction Rates, Rate Laws, Effect of Temperature on Reaction Rates, Catalysis, Activation Energy, and Reaction Pathways.

2. How do I start watching videos?

To select and view a video available from a major topic area, go to the View Chemistry Video Topics page and click on a topic. That will bring you to a page with a listing and description of each video package. Select Watch Package Now and the video will be added to the Currently Viewing section of your library.

3. How long is each video package?

Each product is 30–50 minutes in length and contains an average of four episodes or chemistry lab activities.

4. Can I watch the video episodes in multiple locations?

Yes, you can watch the videos from any computer with a high speed Internet connection. Simply log into your account on the eLearning site and you have access to videos you are Currently Viewing as well as the opportunity to select from your Future Viewing list or from the View Chemistry Video Topics page.

5. When I select a video package it will not play. What's wrong?

The Flinn eLearning Video Series has been developed to provide an optimal viewing experience over the internet. For best performance, detailed system requirements are listed below. Please confirm that your operating system meets the minimum requirements and you have the proper version of Adobe Flash Player to ensure best performance.

Processors Pentium PC, 500 MHz or better
RAM 512 MB+
Screen Resolution 1024 x 768 or higher
Color Depth High Color, 16 Bit millions
Bandwidth 128 Kbps download, dedicated broadband or faster
Video Player Flash Player 9.0.115.0 or above required for movie player
Visit http://get.adobe.com/flashplayer/ to download
PC Requirements Mac Requirements
Operating System Operating System
Windows 2000, XP and above 10.4 and above
Browser Browser
Internet Explorer 6.0 - 7.0 Safari 2.0+
Firefox 2.0+ Firefox 2.0+

If your system does not support Flash Player 9.0.115.0 you will not be able to access the videos on the site. Please use a computer that allows this version of Flash to operate.

6. Why does the video episode I am watching keep pausing or freezing?

The type of computer you are using, your Internet download speed, your wireless connection speed if using a wireless connection, the resolution settings for your monitor, and whether you choose to view the videos in full-screen mode will all influence the viewing experience. In addition, you may experience variations in the speed of video streaming during times of peak Internet usage. These videos have been developed so that these types of interruptions should be minimal under normal conditions with the proper equipment and settings.

7. Why aren’t the videos I have watched appearing in the Previously Viewed Packages area of my library?

Once you have started viewing a video package, you will see your videos in the Currently Viewing section in My Library. These videos only move to Previously Viewed Packages once your 730 day viewing period is completed for that video package. If you would like to view a package from your Previously Viewed Packages section simply click on the Watch Package Now button next to that package and it will return to the Currently Viewing section

8. Is Professional Development credit available for the Best Practices for Teaching Chemistry Video Series?

Flinn Scientific will provide you with documentation that you completed 1 clock hour of training for each Best Practices for Teaching Chemistry package that you complete. In most cases Flinn Scientific is not able to administer credit directly. Please consult with your principal, district office, or professional development coordinator to see if this training will be accepted for credit. To view and print a copy of your documentation go to the Professional Development Credit tab.

9. Can I print extra copies of the PDF handouts out to distribute?

The PDF handouts are a part of the specific video package and are intended solely as support materials for the user of the video package. If you wish to distribute copies you must receive written permission from Flinn Scientific, Inc.

10. I just added a package and cannot locate the PDF’s which I expected to accompany the videos?

The PDF support material will appear under the appropriate episode title in the Currently Viewing section of your My Library after your have watched the video.

11. I forgot my password. How do I login?

Simply click on the Forgot Password button on the login screen. Enter your email address in the box provided on the Forgot Password page. An email with a link to reset your password will be sent to your email account.

12. After I watch the video, if I have a question who can help me?

Flinn is always available to help teachers with any questions they may have. If you are a teacher with a technical question about the demonstration, please call our customer service team at 1-800-452-1261 between 7:30 – 5:00pm central time.